Tag Archives: customer service

Tell Them Before They Yell At You

When I hear stories about customers ringing up to complain about their orders being left short, late deliveries or orders not received at all, I wonder, I wonder what kind of people are running the businesses that allow these events to occur. They know … Continue reading

Posted in Customer Retention, customer service | Tagged , | Leave a comment

The Receptionist Holds the Key to Every Successful Business

Ah nooooooooooo, I have to call that company again, are words you don’t want anybody thinking who has on-going contact with your business regardless of whether they are your customers, suppliers or your own sales representatives out on the road, … Continue reading

Posted in Business, Customer Retention | Tagged , , , , | Leave a comment