Category Archives: Customer Retention

Tell Them Before They Yell At You

When I hear stories about customers ringing up to complain about their orders being left short, late deliveries or orders not received at all, I wonder, I wonder what kind of people are running the businesses that allow these events to occur. They know … Continue reading

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The Receptionist Holds the Key to Every Successful Business

Ah nooooooooooo, I have to call that company again, are words you don’t want anybody thinking who has on-going contact with your business regardless of whether they are your customers, suppliers or your own sales representatives out on the road, … Continue reading

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“Social Media Marketing builds on the Relationships you already have with your Clients”

The secret to good social media marketing is not a secret; it requires the same attributes as those required for growing your business; producing great products or providing excellent services. When you put the company values along with these products … Continue reading

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Your business needs to retain the loyal customers you already have

Customers are the lifeblood of any business, for without customers there would be no business. We constantly strive to grow our businesses, however, if you only have the resources to satisfy your current customer base, it’s better to delay any … Continue reading

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